With food and beverages being the first hand commodity, restaurants and coffee shops strive to deliver better services to meet higher customer expectations. Successful hospitality businesses compete to deliver value as a key factor to influence customer perception and preference. Value is not just measured by the quality of food, but most importantly by the ambiance and quality of service a restaurant can offer. Delivering value is achieved by investing in restaurant infrastructure and streamlining the underlying business processes. This is done by investing in interior design, decoration and state of the art equipment to deliver highest levels of quality and comfort.
Hospitality business is all about service, and service is dependent on communication and perception. So it is crucial for business owners to seek new ways to better communicate with their customers while efficiently managing restaurant resources. The wireless bell system achieves these two goals, by pleasing the customer and cutting on the time wastage. By Installing the wireless bell system, restaurant owners can make sure that their customers have easy access to the restaurant waiters any time they choose to. Some restaurants and coffee shops went beyond this by providing their staff with wireless hand held PDA to manage and track guest orders. Combined with the wireless bell system, this will speedup order processing and improve order tracking and accounting.